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Define the owner, success measure and approval point before connecting tools.
Human-supervised automation · FDS
AI Agents for SMEs and professional organisations
Teams switch between inboxes, CRMs and knowledge stores to complete multi-step requests.
Plain-English answer
What this service means.
AI Agents at FDS means design task-specific agents that gather approved context, prepare work and hand decisions back to accountable staff.
The opportunity
Fix a specific workflow and measure what changes.
Design task-specific agents that gather approved context, prepare work and hand decisions back to accountable staff.
Measure queue time, completion quality and the percentage of agent outputs requiring correction.
A practical first pilot
Start with one workflow, one owner and one measurable target.
Define the agent's allowed actions, tool access, escalation triggers and evaluation cases before a supervised pilot.
A named person retains responsibility for approval, exceptions and final customer-facing decisions. Access, data retention and testing are agreed before launch.
Measurement
Evidence before expansion.
Measure queue time, completion quality and the percentage of agent outputs requiring correction.
Demonstration systems are labelled separately from verified client outcomes so prototype capability is not presented as client performance.
Review evidence standards →Use cases
Where FDS can start.
Prepare CRM updates and follow-ups
Define the owner, success measure and approval point before connecting tools.
Retrieve internal procedures with source references
Define the owner, success measure and approval point before connecting tools.
Explore industry applications, demonstration systems and direct AI automation answers.
Related services
Explore the next relevant step.
Regional delivery: UK · USA · Europe · Montenegro · Western Balkans
Frequently asked questions
Questions before you begin.
What can FDS do with ai agents?
Design task-specific agents that gather approved context, prepare work and hand decisions back to accountable staff. A pilot begins with an agreed workflow, data boundary and owner.
Can this work with our existing CRM, email and documents?
Often, yes. Discovery checks available integrations, permissions, authentication and data quality before FDS recommends a build.
How much does an initial project cost?
FDS lists a £250 Workflow & AI Diagnostic and starter implementations at £750–£1,500. Managed Automation is £500/month. Larger projects and third-party costs are scoped separately.
How long does implementation take?
There is no responsible universal duration. Timing depends on the number of systems, data readiness, approval requirements, testing cases and acceptance criteria identified during discovery.
Can a person approve the output?
Yes. Approval gates and escalation for sensitive, uncertain or high-impact actions are defined before deployment.
How does FDS measure whether the automation worked?
Measure queue time, completion quality and the percentage of agent outputs requiring correction.