Qualify inbound enquiries and prepare replies
Define the owner, success measure and approval point before connecting tools.
Human-supervised automation · FDS
AI Automation for SMEs and professional organisations
Requests arrive through multiple channels and staff repeat the same classification, research and follow-up work.
Plain-English answer
What this service means.
AI Automation at FDS means connect intake, context retrieval, drafting and routing into a controlled workflow while people retain approval of consequential actions.
The opportunity
Fix a specific workflow and measure what changes.
Connect intake, context retrieval, drafting and routing into a controlled workflow while people retain approval of consequential actions.
Track response time, hours spent on administration and the share of requests completed without rework.
A practical first pilot
Start with one workflow, one owner and one measurable target.
Map one process, establish a baseline, test a small pilot and measure the result before expanding.
A named person retains responsibility for approval, exceptions and final customer-facing decisions. Access, data retention and testing are agreed before launch.
Measurement
Evidence before expansion.
Track response time, hours spent on administration and the share of requests completed without rework.
Demonstration systems are labelled separately from verified client outcomes so prototype capability is not presented as client performance.
Review evidence standards →Use cases
Where FDS can start.
Summarise documents for a named reviewer
Define the owner, success measure and approval point before connecting tools.
Route exceptions to the right owner
Define the owner, success measure and approval point before connecting tools.
Explore industry applications, demonstration systems and direct AI automation answers.
Related services
Explore the next relevant step.
Regional delivery: UK · USA · Europe · Montenegro · Western Balkans
Frequently asked questions
Questions before you begin.
What can FDS do with ai automation?
Connect intake, context retrieval, drafting and routing into a controlled workflow while people retain approval of consequential actions. A pilot begins with an agreed workflow, data boundary and owner.
Can this work with our existing CRM, email and documents?
Often, yes. Discovery checks available integrations, permissions, authentication and data quality before FDS recommends a build.
How much does an initial project cost?
FDS lists a £250 Workflow & AI Diagnostic and starter implementations at £750–£1,500. Managed Automation is £500/month. Larger projects and third-party costs are scoped separately.
How long does implementation take?
There is no responsible universal duration. Timing depends on the number of systems, data readiness, approval requirements, testing cases and acceptance criteria identified during discovery.
Can a person approve the output?
Yes. Approval gates and escalation for sensitive, uncertain or high-impact actions are defined before deployment.
How does FDS measure whether the automation worked?
Track response time, hours spent on administration and the share of requests completed without rework.