Lead capture and follow-up
Define the owner, success measure and approval point before connecting tools.
Human-supervised automation · FDS
AI Automation for SMEs for businesses in Europe
Small teams lose capacity when routine admin, lead follow-up, reporting and document handling depend on manual repetition.
Plain-English answer
What this service means.
AI Automation for SMEs at FDS means prioritise one high-friction workflow and combine practical automation with AI only where it reduces effort or improves consistency.
The opportunity
Fix a specific workflow and measure what changes.
Prioritise one high-friction workflow and combine practical automation with AI only where it reduces effort or improves consistency.
Track hours returned, response time, follow-up completion and error or rework rates against the starting baseline.
A practical first pilot
Start with one workflow, one owner and one measurable target.
Start with one measurable SME workflow, define the owner and exceptions, prove the result, then expand only when the value is clear.
A named person retains responsibility for approval, exceptions and final customer-facing decisions. Access, data retention and testing are agreed before launch.
Measurement
Evidence before expansion.
Track hours returned, response time, follow-up completion and error or rework rates against the starting baseline.
Demonstration systems are labelled separately from verified client outcomes so prototype capability is not presented as client performance.
Review evidence standards →Use cases
Where FDS can start.
Document intake and status tracking
Define the owner, success measure and approval point before connecting tools.
Recurring reporting and task routing
Define the owner, success measure and approval point before connecting tools.
Explore industry applications, demonstration systems and direct AI automation answers.
Related services
Explore the next relevant step.
All services for Europe →Frequently asked questions
Questions before you begin.
What can FDS do with ai automation for smes?
Prioritise one high-friction workflow and combine practical automation with AI only where it reduces effort or improves consistency. A pilot begins with an agreed workflow, data boundary and owner.
Can this work with our existing CRM, email and documents?
Often, yes. Discovery checks available integrations, permissions, authentication and data quality before FDS recommends a build.
How much does an initial project cost?
FDS lists a £250 Workflow & AI Diagnostic and starter implementations at £750–£1,500. Managed Automation is £500/month. Larger projects and third-party costs are scoped separately.
How long does implementation take?
There is no responsible universal duration. Timing depends on the number of systems, data readiness, approval requirements, testing cases and acceptance criteria identified during discovery.
Can a person approve the output?
Yes. Approval gates and escalation for sensitive, uncertain or high-impact actions are defined before deployment.
How does FDS measure whether the automation worked?
Track hours returned, response time, follow-up completion and error or rework rates against the starting baseline.